We’ve compiled a list of frequently asked questions. Let us know if you have more.

 We're here to help. You can contact Games Headquarters at 800-787-3794. Monday – Friday, 9 a.m. – 5 p.m. Central Time or send us an email at info@drpeppersonicgames.com.

The Games are SONIC's premier training program offered system-wide to increase operational excellence and overall guest satisfaction through incentive driven behavior metrics and rewards. The overall mission of the Games is to train passionate SONIC brand ambassadors who deliver the best guest experience.

Modules to complete will be communicated via email, TOT Zone, and the points flyer.

  • EMAIL: On the first day of every month, you will receive an email to the store email. In this email you will find the modules and webinars that your Managers or team members need to complete on TOT Zone, as well as the dates to complete them by.
  • TOT Zone: You can visit the TOT Zone home page where you will find a DR PEPPER SONIC GAMES box that will have direct links to all the modules and Ops Webinar for the current month.
  • POINTS FLYER: You can click here to be directed to the resources page where you can find a digital points flyer that will tell you how many Managers and team members need to complete the current month's modules as well as what's coming next.
  • BONUS POINTS: You can earn bonus points by having the correct number of Managers and team members complete all the modules for the current month by the 15th of the month.
  • MORE ACTIVITY, MORE POINTS: Not happy with your current score? Have a Manager or team member that has not yet taken the module take the module to try and make higher score than the other team members. The highest 8 scores will count towards your team's score.
  • CHECK YOUR SCORE: You can click here to visit the scoring update page, type in your drive-in number, and see your drive-in's progress throughout the Games.

The Games Kit includes the Program Guide, Activity Tracker, Mouse Pad, and Points Flyer. All these items are important and a key to success in the Games. Below you will find the best way to utilize all these items.


Your Program Guide will tell you all you need to know for the Games. We recommend that you and your team read through the Program Guide thoroughly before the start of the Games.

This guide will explain where to find the Games modules, how to earn cool prizes, how to log into the Games website, and the username and password for the DR PEPPPER SONIC GAMES website. Please call Games HQ with any questions you may have after you have read through the Program Guide.


Keep the points flyer by the drive-in's computer so each team member can see the MAX possible points for completing and making 100% on the Games modules. The points flyer will also explain how other point earning activities will be scored.


Hang up your Activity Tracker in your drive-in where all the team members will see it daily! Use the tracker to see what modules need to be completed and how many team members are required to complete to receive completion credit. Once the task is completed, check it off so your team members can keep track as well.


Use your mouse pad to keep your team's head in the Games all year long!


The lapel pins are a Games collectors' item! Each year you enroll, your drive-in will receive 30 lapel pins to wear on team visors or lanyards. Make sure to give one to each team member in your drive-in, if you need more than 30, give Games HQ a call at 800-787-3794 and we'll send you a few more.

Upon completion of your monthly TOT Zone module, you will have the opportunity to visit our Press-and-Win game portal. Spin the wheel to win prizes such as instantly redeemable eGift cards from our merchant gift card catalog, trending electronics such as smart TVs, and other Dr Pepper and SONIC swag. If you are not an instant winner, your name will be placed into a monthly drawing for high end merchandise such as Apple Products and Gaming consoles!

The user can pick up where they left off in the game, they just log on to TOT Zone again, relaunch the module, and then click the link to the prize game. Once logged back into the Press-and-Win Game, the user will be able to pick up where they left off in their redemption.

The DR PEPPER SONIC GAMES include the complete Mystery Shop excluding the skating Carhop component. This Shop will be taken directly from your regularly scheduled Mystery Shop. You will receive 5 total Mystery Shops: One Shop per month (January - May). The 4 best Mystery Shops with the highest score will count towards your final score; the Mystery Shop with your lowest score will be dropped. For drive-ins that receive multiple Mystery Shops per month, a computer-generated program will randomly select your Mystery Shop and mark it with an asterisk (*). Drive-ins will be scored on the same scale. Mystery Shop questions regarding scoring or disputes within the Preliminary Round must be submitted to Games Headquarters and Ipsos by May 31, 2024, 5:00 p.m. Central Time. If a drive-in becomes permanently closed after enrolling, the store will be removed from the competition. If a drive-in is temporarily closed (<45 days), shops will be made up using one of the following:

  1. Use next completed Shop(s) in the current month if time permits.
  2. Use next completed Shop(s) in the next month, unless the missing Shop occurs in May, then the last completed Shop of April will be used.
  3. If a drive-in only receives one Shop per month, then it will be at the franchisee's expense for an additional Shop to be conducted and that Shop will then make up for the missed Shop.

Shop disputes should be submitted to the following email: US-MYS-SonicInfo@ipsos.com.

Each drive-in will have an opportunity to earn points for Complaints/10,000, Likelihood To Return, Ops Webinar, and Bonus Points on a monthly basis. You can see exactly how many points you can earn on a monthly basis by clicking here to see the points structure page.

No, the complaints/10,000 will be graded on a sliding scale based on the number of complaints your drive-in received that month. Click here to see the points structure page where you can see how many points you can earn based on your drive-ins score.